Terms & Conditions

Our agreement

These Terms and Conditions (the “Terms”) are the Terms which apply when you access the website https://www.amifarlabs.co.uk, or any variations of the Amifar Labs domain, e.g. www.amifarlabs.com, (the “Website”) or place orders to purchase any of the products made available to you on the Website or any other application made available by AMIFAR LABS UK. Any reference to “we”/”us”/”our”/”AMIFAR LABS UK” in these Terms is a reference to AMIFAR LABS UK LTD.

Any reference to “you”/”your” means you, the user of the Website, as relevant.

“Concession Brand” means a third-party seller who sells products to you via the Website, as relevant.

By accessing this Website or when you place orders to purchase any of the products on the Website, as relevant, you agree to be bound by these Terms.

If you have any questions, complaints, or comments on this Website, as relevant, please contact us.

Promotion Codes

From time to time, we issue Promotion Codes. We have a Promotion Code box situated at the “Order Summary” page where codes can be entered.

You must take care when entering codes as they are case and space sensitive. You may only redeem one code at a time, so we advise you to choose the promotion best suited to your purchase.

If you have any questions about the use of Promotion Codes please contact our Customer Care Team.

Promotion code exclusions

Unless otherwise stated, Promotion Codes exclude all discounted items and handling fees.

Please note you may only redeem one Promotion Code at a time so we advise you to choose the promotion best suited to your purchase.

Registering for a personal account and subscribing to Amifar Labs UK emails

You must be over 16 to register for a personal account on the Website or App, as relevant, subscribe to Amifar Labs UK emails, and/or place an order with Amifar Labs UK.

Some of the products that we sell may be considered more appropriate to adults and could be subject to age or other restrictions in some countries. You must comply with all applicable laws and regulations of the country for which the products are destined for delivery. We will not be liable or responsible if you break any such law. By placing an order with us, you are confirming that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain products, we will not be obliged to complete the order.

To order products using the Website you have the option to register for a personal account or you may pay using other third-party accounts. Any personal data that you provide us with during the registration process will be stored in accordance with our Privacy Policy and may not need to be re-entered with each new order.

You will need to supply us via the online registration form with certain information including your email address, first name, surname, password, billing address, and, where applicable, a different delivery address. We will only use the stored data in accordance with our Privacy Policy .

You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website to confirm it corresponds with the account holder’s details and will not be responsible for losses suffered by you where your password or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorized use of your password or email address.

Changes to Terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms, then you can simply stop using the Website at any time. If you continue to use the Website without accepting the current Terms your continued use of the Website indicates your agreement to be bound by these Terms and Conditions.

If you have any questions, concerns, or comments about our Terms please contact us.

We would encourage you print a copy of these Terms when you accept these either during the set up of your account or during the order process in case of any future change to these Terms.

The ordering process and order confirmation

Your order via our online purchase order form constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and to acceptance by us. If we cannot accept your order, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or cancel your order. This may be because the product is unavailable or because we have identified an error in the price or description of the product. We reserve the right to refuse to accept an order. All communications will be addressed to the email address you supply when you register.

By placing an order for the delivery of goods via the Website:

• For orders fulfilled by Amifar Labs UK, you are making an offer to Amifar Labs UK to deliver the goods described in your order under the Terms of the order.
• For orders fulfilled by a Concession Brand, the contract is made between you and the relevant Concession Brand, and these orders will be dispatched directly from their warehouse and delivered by their chosen delivery partners.

Once you have placed an order for goods (and delivery if applicable) you will automatically be sent an email confirming receipt of your order (the “Confirmation Email”) with a summary of the details of your order, which we recommend you print out and keep for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that Amifar Labs UK has received your order.

Amifar Labs UK will send a second email when we dispatch your goods which shall constitute our acceptance of your order (the “Acceptance Email”) at which point a binding contract of sale for products will be concluded between you and us or between you and the Concession Brand as applicable.We will retain a record of all orders accepted by us. You can find details about your recent orders by logging into your Account via the Website.

Resale of a product

The products sold on the Website, as relevant, are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.

Your use of the Website

By accepting the Terms, you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.

You agree that in using the Website, as relevant, you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Amifar Labs UK, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website or App security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website or App at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, if we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If you cancel no payment will be taken; or if payment has already been taken, it will be refunded.

All orders are dispatched within the UK so you may be charged additional taxes or duties if you live in a member state of the EU or outside of the EU;

We offer ‘free delivery’ on all orders fulfilled by Amifar Labs UK over a set threshold. The UK threshold is £49,99.

The available methods of payments are: [all major debit or credit cards, Apple Pay, Amazon Pay, Paypal, and these are also displayed on the Website at checkout.
You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorization by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorize payment, we will not accept your order, and neither we will be responsible for any delay or non-delivery we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts, such as transaction or conversion fees, which may be applied by your card issuer or bank or payment method provider as a result of our processing of your payment in accordance with your order.

Delivery and ownership

Unless otherwise stated, delivery will be made from our warehouse to the address provided by you. For orders fulfilled by Amifar Labs UK we will endeavour to despatch the product to you within one working day of you placing your order and in any event within 4 working days beginning on the day after you place your order.

If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.

Responsibility for the product remains with us until the goods have been delivered to the delivery address specified by you in your order. We accept no liability where you provide an incorrect delivery address or where you fail to collect the goods from the delivery address which you specified.
If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent:

• 30 days after the latest due date for UK orders

Additionally, we will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbor. Amifar Labs UK is not liable for any lost, damaged or stolen package claims of orders addressed to a parcel forwarding company. Amifar Labs UK is under no obligation to offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible.

Cancellation, returns and refunds

You have certain rights under the law. These include:

• that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website; certain remedies if a product is defective; and
• a right to cancel your order within 3 days, beginning the day after the day on which you receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions
  Cancellation can be communicated by mail.

We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Please return the Product in suitable packaging to ensure it reaches us in good condition and obtain proof of postage, as well ensuring that your product is insured as we will not be held responsible for any product that is damaged or lost during its return to us.

Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to not refund the cost of the items that have been returned, and/or deduct the value of the free gift from your refund.

The refund of delivery charges is made by us.

Please note that we do not accept returns of personalized products.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund, providing:

• you notify us in writing that you are cancelling your purchase within 3 days, beginning the day after the day on which you receive the product;
• you have taken reasonable care of the product prior to return – this means they must not have been damaged. Items can only be returned for a refund if they are unopened, unused, and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.

You may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us using our returns system.

Uploading content to our Website.

Whenever you post content to our Website, you agree and confirm that:

• You own or otherwise control all the rights to the content that you post;
• The content and material is accurate; and
• Use of the content and material will not cause injury to any person or entity (including that the content or material is not defamatory).

You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of these Terms. This means that you will be responsible for any loss or damage we suffer as a result of your breach of the terms of use for content you post to our Website.

Any content uploaded to our Website will be considered non-confidential and non-proprietary. You will retain all of your ownership rights in your content but you are required to grant us a license to use, copy, modify and adapt your content and to distribute and make it available to third parties.

You agree to waive your right to be identified as the author of the content and your right to objective to derogatory treatment of the content.

We may have to disclose your identity to a third party who claims that content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or privacy rights.

We may remove any post you make on our Website if in our opinion your post does not comply with our guidelines.

Our Legal obligations and our Limitation on Liability

For orders fulfilled by Amifar Labs UK we do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or that of our employees and agents or for fraud or fraudulent misrepresentation.

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these

Neither we nor Concession Brands are responsible for:

• Losses not caused by our breach;
• Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
• Failure to provide the Website or App or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
• Loss of revenue;
• Loss of business.

“Events Beyond Our Control” means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.

We are not responsible for other websites which we link to. As a convenience to you, the Website may include links to other websites or material which is provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the content of those websites or resource and we accept no responsibility for the availability, suitability or content of such websites and nor do we review or endorse them or any views expressed within them.

We will not be responsible for the privacy practices or content of such websites nor will we be responsible for any damage, loss or offence caused or alleged to be caused that may arise from your use of them.

Copyright and other intellectual property rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).

We provide the Website and App to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.

Other than in relation to links to third-party websites, we are the owners of all intellectual property rights in the Website and in the material published on it, including all brand names and trade marks. All such rights are reserved and nothing in these Terms will be interpreted as giving you ownership or rights in such intellectual property or the data contained therein

General

We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom. Relevant United Kingdom law will apply.

If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply.

Please let us know if you have any questions or complaints regarding the Website